"Reception to Tom, over." The radio on his belt squawked softly, and his friend Gina's voice beckoned to him from his reverie. "This is Tom. Go ahead, Gina, over." "Tom, I have a guest request for an unusual repair, over." "What do I need to bring up, Gina? Over." "I don't really know, Tom. Can you come to the front, please? Over." That was unusual for Gina; she's a great communicator, so it must have been something "Personal" that the guest needed.